Login to request or manage an interlibrary loan.
Difficulties logging in? Contact the Technology Support Desk by phone: 780-497-4357, or email: firstname.lastname@example.org.
IMPORTANT! Before you request an Interlibrary Loan, please check:
Interlibrary Loans FAQs
What is an Interlibrary Loan?
If materials required by students or staff for university-related work are not available through the NEOS catalogue, the MacEwan Interlibrary Loans (ILL) service can request them from other libraries. You can submit and track requests through your online account.
NOTE: Copies are made available solely for use by a student, staff member, or faculty member for research, private study, review, or criticism. Any other use may be an infringement of copyright if done without securing the permission of the copyright owner.
Who can request an interlibrary loan?
MacEwan faculty, students, and staff who have a current, valid MacEwan card that is in good standing can request interlibrary loans. ILL requests for Distance students are handled on a case-by-case basis.
Borrowers can submit as many interlibrary loan requests as they wish; however, the Library reserves the right to impose a monthly limit upon the number of interlibrary loans submitted by an individual.
How long does it take?
Typically, articles take 2-10 days to arrive, while books take 7-21 days. However, some items may take longer, so you are encouraged to submit ILL requests well in advance of when the material is required.
What can be borrowed?
Almost any type of material is available by ILL provided the lending library will loan it, or a photocopy can be made of it without infringing on copyright laws or licensing agreements. This includes books, journal and newspaper articles, conference proceedings, theses, and government publications. You may also request items that are labelled as Missing, Lost, or Bindery.
What cannot be borrowed?
Some materials are not normally available through ILL, including reference materials, reserve materials, CDs, music scores, rare or archival materials, and entire journal issues or volumes. If an item is available through NEOS but is currently on loan, you may place a hold on the item.
How much does it cost?
There is no charge for MacEwan cardholders in good standing to borrow books on ILL. However, if the cost of borrowing the book is estimated to exceed $35.00, students will have to get approval from their instructor before the request will be sent. If "rush" service is requested, any additional costs associated with the rush request will be charged back to the borrower.
How will I know my ILL request has arrived?
Patrons are notified by email when their materials are available. Print or hard copy materials are held for pick-up at the Library that was specified at the time of request. Electronic materials will be made available via a web link. Borrowers will have 14 days and 5 views available to enable printing of a copy for their personal use. As with photocopies, access and availability to electronic copies is controlled by copyright legislation.
How long can I keep the item? Can I renew ILLs?
Items are loaned for two weeks, but renewals may vary depending on the lending library. Renewal requests should be made to the Interlibrary Loans staff a few days in advance of the due date.
Where can I return my ILL?
Interlibrary loans must be returned to a MacEwan Library or book return bin. Overdue ILL material is fined at the rate of $1.00 per day per item.
What if I lose or damage my ILL?
Borrowers are responsible for all costs associated with lost or damaged interlibrary loan materials. If a borrower continually disregards interlibrary loan policies, the Library reserves the right to revoke Interlibrary Loans privileges.
Information for other libraries
MacEwan is a member NEOS Centralized Interlibrary Loan service, and all interlibrary loans are being processed through the University of Alberta.