Throughout the pandemic, it has been very clear that access to our Library is essential to the MacEwan community.  

Since the first time we closed our doors on March 20th, 2020, we’ve been working hard continuing our online services and even creating new ones to increase access. Let’s look at some of the ways you’ve been using our services during the pandemic. 

Research Help 

Library Chat is the main way you’ve been getting in contact with us. You’ve been asking us questions about accessing our collections, finding sources for assignments, and much, much more! In September alone, we answered 967 questions. 

Accessing our Collections 

Our online collections like databases and eBooks have been very important during this time. Between March and October, you viewed our eBooks over 46,000 times! 

Online Tutorials 

We’ve been creating online tutorials and videos for years, but they’ve come in handy in courses this Fall. Over 8,000 students have taken the Library’s SearchPath tutorial and the Writing Centre’s tutorials for Academic Integrity and APA Citation. That’s a lot of learning! 

New Services 

We also created some new services and switched some old ones online to make the library more accessible. Scan on Demand was created 24hrs after we closed in March, 2020. Library Takeout was a quick interim solution to provide access to our books while we were closed for renovations over the summer. We also created an online system for requesting MacEwan ID Cards: 84% of requests we received from August - October, 2020 were through our new online system. 

For more of our COVID response stats, visit Our Library by the Numbers. 

To make sure we continue to provide the best access we can to our library’s resources and services, consider giving us some feedback!